![]() ![]() The trailer is severely damaged, and possibly totaled as the extent of the damage require the entire trailer to be opened up. This lead to water, snow, ice making its way down into the walls of the trailer and it pulling apart at the seams. Over the winter the large roof seals completely failed, large enough for my hand to completely fit in the crack where the seal was along the roof line. Purchased a slightly used 2020 genesis supreme toy hauler for 35k in the spring of 2022. I will be happy to upload receipts etc if this would get anywhere. Whats next? is their some type of Lemon Law that comes into play at some point? I've taking this thing less that 400 miles and had many problems already. NOW the stereo is on 100% volume all the time and even though the volume numbers go down on the receiver the volume doesnt. I picked it up today with the fridge not working until they can get the part. It took almost a month to get Dometic to agree the fridge cooling unit is bad and now it will be another month before i can get the RV back to repair it. The fridge didn't work on my next trip 2 weeks later. They charges me $340 because they said i tampered with the stereo and because i tried to replace the thermister myself. The stereo wasn't working right again so they "fixed" it and now the outside speakers sound blown again. ![]() They had the RV for over a month and replaced the thermister, a $10 part that took a month for some reason. When I got home I returned the RV to the service department (now Camper Land). After 1 trip, the Dometic 4 door fridge stopped getting cold and ruined all my food and had to buy coolers for the rest of the trip. They gave me a new one and I installed it. It turned out the speaker issue was due to a bad receiver. It took 9 phone calls and several threats to get somebody to come get it and bring it back to fix the wiring on it. The day I brought it home the heater didn't work and the outside speakers sounded like they were blown. I bought it new with the idea that I wouldn't have any problems like I would with a used unit. It is a Genesis Vortex 2814IKS Toyhauler. The staff and workforce of Genesis Supreme RV are also industry veterans, and take great pride in their workmanship and quality products.On ApI purchased my 1st brand new RV from Richardson RV (now camping world). Michelle Treangen has a background that includes over thirty years of RV manufacturing experience, including business operation, team-development, and managing three production facilities, including approximately 1000 employees. He has also been responsible for engineering, product development, purchasing and quality control. Owner, President and CEO, Pablo Carmona, has over 31 years experience in the RV industry and has a proven background in manufacturing, plant management and quality assurance. Their commitment to quality, design, and customer satisfaction is unsurpassed. With a combined 75 years of RV experience, Pablo Carmona and Michelle Treangen have held senior management positions with companies such as Thor, Fleetwood and MVP. Genesis Supreme RV has been in operation for over 8 years and led by one of the most talented management teams in the industry. ![]()
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